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ForwardSeries date:
01/01/2022 - 7:30am to 12/31/2022 - 7:30am
DESCRIPTION
This series empowers staff to step up and address patient and visitor bias or misconduct in a confident, respectful, yet assertive manner. Two overarching communication strategies are used, SAFER for responding to misconduct and ASAP for responding to bias. SAFER, ASAP and other relevant communication strategies are applied to different, salient present day challenges facing frontline employees and clinicians at Mayo Clinic. Experts from across the institution weigh in on top-of-mind topics and call us to action around supporting an environment of mutual respect and safety with our patients and visitors.
TARGET AUDIENCE
The target audience is all Allied Health Professional, Athletic Trainer, Dentist, Healthcare Executive, Nurse, Nurse Practitioner, Optometrist, Pharmacy Technician, Physician, Physician Assistant, Psychologist, Resident Fellow, Scientist Researcher PhD, Social Worker, and Students.
The target audience is all Allied Health Professional, Athletic Trainer, Dentist, Healthcare Executive, Nurse, Nurse Practitioner, Optometrist, Pharmacy Technician, Physician, Physician Assistant, Psychologist, Resident Fellow, Scientist Researcher PhD, Social Worker, and Students.
LEARNING OBJECTIVES
Upon conclusion of this activity, participants should be able to:
- Develop foundational understanding of patient and visitor conduct concepts through communication and policy topics.
- Apply communication strategies to case scenarios in response to disrespectful, derogatory, or discriminatory behavior.
- Distinguish differences between Mayo Clinic Patient and Visitor Conduct and other workplace violence groups.
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ACPE
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 1.00 ACPE knowledge-based contact hours. Participants should claim only the credit commensurate with the extent of their participation in the activity. Each module offers 1.0 ACPE knowledge-based contact hours.UAN Number: JA0000238-0000-22-011-L04-P
ANCC
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 1.0 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 1.0 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
APA
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs.
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs.This activity is approved for a maximum of 1.00 credits. Credit is awarded only for actual instructional time.
Disclosure Summary
As a provider accredited by Joint Accreditation for Interprofessional Continuing Education, Mayo Clinic College of Medicine and Science must ensure balance, independence, objectivity and scientific rigor in its educational activities. All who are in a position to control the content are required to disclose all financial relationships with any ineligible company. Faculty will also identify any off-label and/or investigational use of pharmaceuticals or instruments discussed in their content for FDA compliance.
As a provider accredited by Joint Accreditation for Interprofessional Continuing Education, Mayo Clinic College of Medicine and Science must ensure balance, independence, objectivity and scientific rigor in its educational activities. All who are in a position to control the content are required to disclose all financial relationships with any ineligible company. Faculty will also identify any off-label and/or investigational use of pharmaceuticals or instruments discussed in their content for FDA compliance.
Listed below are individuals with control of the content of this program who have disclosed...
Relevant financial relationship(s) with ineligible companies:
Jodi Taraba, Pharm.D., R.Ph. - Consulting - Daiichi Sankyo, Novartis,Eli Lilly. Grant/Research support - Pfizer.
All relevant financial relationships listed for these individuals have been mitigated.
No relevant financial relationship(s) with ineligible companies:
Thomas Bergquist Ph.D, L.P.
Rebecca Brustad, M.A.
Laura Dykstal
Benjamin Houge, M.S
Alison Hoy, M.B.A.
Lori Johnson R.N.
Jonathan Leighton, M.D.
Laurel Oetjen (added 3/24/2022)
Jen Packard, M.A.
Heather Preston, M.S.
Sheila Stevens, M.S.W.
Anne Rolli, M.A.
Brooke Werneburg, M.S.
Thomas Bergquist Ph.D, L.P.
Rebecca Brustad, M.A.
Laura Dykstal
Benjamin Houge, M.S
Alison Hoy, M.B.A.
Lori Johnson R.N.
Jonathan Leighton, M.D.
Laurel Oetjen (added 3/24/2022)
Jen Packard, M.A.
Heather Preston, M.S.
Sheila Stevens, M.S.W.
Anne Rolli, M.A.
Brooke Werneburg, M.S.
Molly Mathers (added 5/21/2022)
Emily Linginfelter (added 9/14/2022)
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here.
ATTENDANCE/CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.
TRANSCRIPT
Any credit or attendance awarded from this series will appear on your Transcript.
COURSE DIRECTOR
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.
TRANSCRIPT
Any credit or attendance awarded from this series will appear on your Transcript.
COURSE DIRECTOR
Sheila Stevens, M.S.W. and Benjamin Houge, J M.S.
QUESTIONS?
Contact Molly Mathers
Contact Molly Mathers
Where did the idea for the course originate?:
Minnesota