SAFER: Responding to Disrespectful or Derogatory Behavior from Families and Visitors

At times due to illness, stress, and other factors; families and visitors may say and do things they normally would not. At such times, it is important to extend patience, accommodations, and understanding, while setting the expectation that Mayo Clinic staff and students will be always treated with respect.

Hear from Mayo Clinic experts about communication strategies and how to respond to concerning behavior from families and visitors.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

ATTENDANCE / CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.

TRANSCRIPT
Any credit or attendance awarded from this session will appear on your Transcript.