Session date: 
03/30/2022 - 2:00pm to 3:00pm

SESSION DESCRIPTION
When excessive demands, belittling or humiliating words or actions, and other disruptive behaviors impact our valued Mayo Clinic employees and learners, we must respond. Challenging conversations with patients, their families, and visitors about inappropriate behavior is critical to maintaining an environment of mutual respect and transforming what if feels like to work in healthcare.

Join Mayo Clinic experts as they share strategies to respond to inappropriate patient and visitor behavior. Register now.

PRESENTER(S)

  • Alysse K. Hutchinson, M.S.N., R.N., Performance Improvement Advisor, Hospital Safety Pillar
  • Benjamin J. Houge, M.S.,  Sr. Advisor, Experience Training, Education & Coaching & Patient Visitor Conduct
  • Alison Hoy, Sr. Experience Specialist, Patient Visitor Conduct
  • Jen Packard, Sr. Advisor, Experience Training, Education & Coaching
  • Heather Preston, Sr. Advisor, Experience Training, Education & Coaching

VIEWING LOCATIONS
Enterprise-wide

Zoom Webinar - link sent upon registration
Zoom Registration link: https://mc-meet.zoom.us/webinar/register/WN_RpAfdszwTCeacijxeI34EA

ATTENDANCE/CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.

TRANSCRIPT
Any credit or attendance awarded from this session will appear on your Transcript.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

UESTIONS?
Contact XTEC@mayo.edu

Listing contact: Laura Dykstal

LOCATION: 
Zoom Webinar

SUPPORT LOCATION: 
Minnesota

Presenter: 
Alysse K. Hutchinson, M.S.N., R.N.
Co-presenter: 
Benjamin J. Houge, M.S.
Additional presenter: 
Alison Hoy
Where did the idea for the course originate?: 
Minnesota
Please login or register to take this course.
Where did the idea for the course originate?: 
Minnesota