Presenters:
Harvey M. Chochinov, M.D.

LEARNING OBJECTIVES
Upon conclusion of this activity, participants should be able to:

• Validate the importance of interpersonal interactions and how those shape relationships with patients and colleagues.
• Discuss elements of optimal therapeutic communication and how those coincide with Mayo Clinic Values (RICH TIES), hence informing best practices.
• Discuss how understanding dignity and unconscious bias can shape clinical encounters.
• Demonstrate how to engage with patients who are suffering in ways that are optimally, therapeutically effective.

ATTENDANCE / CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.

TRANSCRIPT
Any credit or attendance awarded from this session will appear on your Transcript.

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