Supporting Second Victim Syndrome at Mayo Clinic 

In conjunction with the Patient Safety Fair 

Friday, March 14th, 2025 

8:00 a.m. – 9:00 a.m. 

Presented by 

Renaldo Blocker, Ph.D. 

Research Consultant 

Associate Professor of Health Care Systems Engineering  

Subashnie Devkaran, Ph.D.  

Chair, Quality and Value  

Alexandra Watral, Ph.D. 

Data Science Analyst  

Kern Center for the Science of Health Care Delivery  

Mayo Clinic 

Learning Objectives 

Upon conclusion of this program, participants should be able to:  

• Describe the Impact of Medical Errors on Healthcare Providers: Participants will gain a comprehensive understanding of the emotional and psychological effects of medical errors on healthcare providers, often referred to as "second victims,".  

• Recognize the Support Frameworks and Strategies at Mayo Clinic, including the HELP Program (Healing the Emotional Lives of Peers), proactive surveillance, and the Fair and Just Culture Framework.   

• Evaluate and apply the hot debrief tool: Participants will be able to evaluate the effectiveness of the BONE Break hot debriefing tool, designed to reduce second victim symptoms among nurses. 

Participate on campus Davis Walker Auditorium or via Microsoft Teams. Recording will be available through the Video Exchange. 

Disclosure Statement: Dr. Renaldo Blocker, Dr. Subashnie Devkaran and Dr. Alexandra Watral have no relevant financial relationships and do not intend to discuss off label / investigational usage of a product.  

ATTENDANCE / CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.

TRANSCRIPT
Any credit or attendance awarded from this session will appear on your Transcript.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.