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Forward2025 Forward: Building Trust to Shape the Future of Quality and Human Experience - Livestream (virtual)
July 15 - 16, 2025 - Internet Live Activity - Rochester, Minnesota
Broadcast in Central Time
The Mayo Clinic course 2025 Forward: Building Trust to Shape the Future of Quality and Human Experience provides learners with information from a quality and patient experience perspective.
This course explores how integrating quality, safety, and outcomes with human-centric care enhances both patient and employee experiences. Evolving from the Quality conference and the Experience in Healthcare Course, this gathering reflects lessons learned from previous events, including innovations during the COVID-19 pandemic and strategies for the digital future of care.
Abstract submissions are closed
Abstract submissions are closed, learners who submitted an abstract will receive an email as we get closer to the course start date.
Target Audience
This course is designed for allied dental staff, pharmacy technicians, allied health professionals, physicians, athletic trainers, physician assistants, audiologists, psychologists, dentists, registered dietitians, dietetic technicians, residents/fellows, healthcare executives, scientists, researchers, nurses, social workers, nurse practitioners, speech language pathologists, optometrists, students, and pharmacists.
Learning Objectives
Upon completion of this activity, participants should be able to:
- Apply quality improvement tools and techniques to enhance healthcare delivery and operational efficiency.
- Integrate the latest technology into daily practice to improve patient care and reduce administrative burden.
- Address the challenges of transitioning to a remote or hybrid work environment and its impact on quality improvement.
- Develop strategies to proactively enhance patient experience and communication across the healthcare continuum.
- Implement best practices for managing patient complaints and grievances to improve patient loyalty and meet regulatory requirements.
Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
Broadcast in Central Time
All travel and lodging expenses are the sole responsibility of the individual registrant.
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 12.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAPA
Mayo Clinic College of Medicine and Science has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 12.25 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
ACHE
By attending the 2025 Forward: Building Trust to Shape the Future of Quality and Human Experience offered by Mayo Clinic College of Medicine and Science participants may earn up to 12.25 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
ACPE
Mayo Clinic College of Medicine and Science designates this educational activity for a maximum of 12.25 ACPE Knowledge contact hours. Participants should claim only the credit commensurate with the extent of their participation in the activity.
UAN Number: JA0000238-0000-25-105-L05-P
ANCC
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 12.25 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
IPCE
This activity was planned by and for the healthcare team, and learners will receive 12.25 Interprofessional Continuing Education (IPCE) credit for learning and change.
American Board of Surgery (ABS)
Successful completion of this CME activity enables the learner to earn credit toward the CME requirement of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.
Other Healthcare Professionals:
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.
Available Credit
- 12.25 AAPA Category 1
- 12.25 ABS
- 12.25 ACHE
- 12.25 ACPE
- 12.25 AMA PRA Category 1 Credit™
- 12.25 ANCC
- 12.25 Attendance
- 12.25 IPCE
Price
To claim credit for livestream participation in this course, learners must view the content during the hours posted for the live activity. This course is not approved for on-demand delivery.
Commitment to Belonging and Inclusion
Mayo Clinic School of Continuous Professional Development (MCSCPD) strives to foster a learning environment in which all individuals are valued, allowing all to achieve their fullest potential.
Cancellation and Refund Policy
View Cancellation and Refund Policy
All requests must be submitted in writing using the Contact Us Form.
Any use of this site constitutes your agreement to the Terms and Conditions of Registration.