April 20 - 23, 2023 - Hilton Downtown Mayo Clinic Area - Rochester, Minnesota This two-day conference will offer the opportunity to learn techniques for staffing, engagement, and retention to help empower employees. Attendees also will learn about building resiliency and managing change. Additionally, attendees will learn about pediatric comfort techniques; creating a safe environment while dealing with difficult patients; recruiting initiatives and training; and difficult sticks. An interactive session will give participants the opportunity to submit difficult phlebotomy cases ahead of time. These will be addressed during the live program. Finally, there will be a question-and-answer session featuring a panel of phlebotomy supervisors, phlebotomy educators, and human resources staff. The conference format balances topics of general interest, which are presented in large-group sessions, with breakout sessions and tours geared toward specific areas of interest.

April 20, 2023 - Livestream Consistent, patient-centered care and delivery of evidence-based best practices can be challenging in the complex, dynamic critical care setting. The CERTAIN (Checklist for Early Recognition and Treatment of Acute Illness and iNjury) is a quality improvement program that offers a systematic approach to perform an initial assessment and ongoing evidence-based management of the critically ill or injured patient.